Outline of Management Services
HQM offers professional personalised management services. We offer a very wide range of services, which are tailored to the individual needs of each client and the property involved.
Management Options include the following choices:
Once off Services:
- Initial analysis of property
- Creation of private and secure Internet account – photo gallery and property statistics
- Setting up online advertisements for letting
- Access to our Database of recommended service providers
Monthly or Regular Services:
- Property Inspections – can be set intermittently, monthly, weekly or bi-weekly.
- Regular communication to Homeowner via telephone, email and website
- Post collection and forwarding mail/emptying mailbox
- Management of Bill Payments
- Airing of the house
- Central booking point for letting agents and other marketing avenues.
Service Provider Monitoring Services
- House Cleaning Service
- Management of Garden Service/Gardener
- Swimming Pool Management
- Alarm/Security Reaction Services
Repairs or Maintenance services:
Managing the process of intermittent maintenance as it occurs for example:
- Electrical problems
- Roof and Gutters
- Painting
- Carpentry
- Plumbing etc.
Building and Project Management Services:
- Project Management for any form of construction on the house
- Planning and Approval
- Contractor Evaluation
- Organising Quotations
- Arranging contracts
- Ongoing site management
Leasing Services
- Advertise and manage enquiries and leases agreements
- Prepare the house for tenant’s arrival
- Welcome the tenants on their arrival and walk through the house with them.
- Compare inventory list for breakages
- Check out report for letting agent or homeowner – Phone usage, breakages etc
- Maintenance support for tenants during stay
Vehicle Services:
- Battery control between stays
- Fuelling prior to arrival
- Servicing when required
Personalised Shopping Service:
- Homeowner can have the option of choosing specific products and creating their own personal ‘shopping basket’ (From their favourite foods, anything from Champagne to Biltong).
- Organising a pre-determined welcome gift and basic supplies for tenants prior to checking in.
Other Services that can be arranged:
- Car Hire
- Laundry and dry cleaning
- Arranging Airport Shuttle services
- Custom designed tour packages in and around Cape Town